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Incident - Gosport X11 - Server offline #20

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opened 2024-10-03 14:38:42 +00:00 by Brandon Currell · 4 comments
Brandon Currell commented 2024-10-03 14:38:42 +00:00
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We are aware of an issue with Gosport X11 resulting in the server being offline. This is being investigated. Affected customers will be contacted shortly.

We are aware of an issue with Gosport X11 resulting in the server being offline. This is being investigated. Affected customers will be contacted shortly.
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Network Fabric Router
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 labels 2024-10-03 14:40:41 +00:00
Brandon Currell commented 2024-10-03 14:41:33 +00:00
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Issue confirmed as server kernel panic. Remote access established via OOB network. Server will be brought back in to service in a controlled manner.

Issue confirmed as server kernel panic. Remote access established via OOB network. Server will be brought back in to service in a controlled manner.
Brandon Currell commented 2024-10-03 14:52:01 +00:00
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Server is being cold booted to resolve the kernel panic. Pending firmware upgrades are automatically starting as a result. Server will be back in service shortly.

Server is being cold booted to resolve the kernel panic. Pending firmware upgrades are automatically starting as a result. Server will be back in service shortly.
Brandon Currell commented 2024-10-03 14:59:10 +00:00
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Server has completed booting, currently online and routing customer traffic

Server has completed booting, currently online and routing customer traffic
Brandon Currell commented 2024-10-03 15:52:20 +00:00
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Server has been stable, no customer issues, since the reboot. Logging the kernel panic with the development team to find the root cause.

Server has been stable, no customer issues, since the reboot. Logging the kernel panic with the development team to find the root cause.
Brandon Currell pinned this 2024-10-03 16:19:41 +00:00
Brandon Currell unpinned this 2024-11-25 10:35:37 +00:00
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