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Incident - Gosport X13 - Server offline #26

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opened 2024-12-14 20:14:49 +00:00 by Brandon Currell · 3 comments
Brandon Currell commented 2024-12-14 20:14:49 +00:00
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We are aware of an issue resulting in Gosport X13 being offline. We will be investigating shortly.

We are aware of an issue resulting in Gosport X13 being offline. We will be investigating shortly.
Brandon Currell commented 2024-12-14 20:41:04 +00:00
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OOB access confirmed. No logs in the OOB console. Moved to virtual console, and checked OS logs. Uplink interface has dropped again (similar to #24). Going to request a cable change to prevent this happening again.

Server has been taken out of service. Once connectivity has been restored, we will schedule the re-introduction during safe window.

OOB access confirmed. No logs in the OOB console. Moved to virtual console, and checked OS logs. Uplink interface has dropped again (similar to #24). Going to request a cable change to prevent this happening again. Server has been taken out of service. Once connectivity has been restored, we will schedule the re-introduction during safe window.
Brandon Currell commented 2024-12-29 21:06:57 +00:00
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Issue was confirmed as the NIC retention mechanism failing, and the DACs not staying connected. NIC was swapped out, waiting for holiday period to be over before bringing server back into service.

Issue was confirmed as the NIC retention mechanism failing, and the DACs not staying connected. NIC was swapped out, waiting for holiday period to be over before bringing server back into service.
Nic Elliott commented 2025-02-18 15:41:14 +00:00
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Scheduled to be brought back into service by end of February

Scheduled to be brought back into service by end of February
Nic Elliott added the
Network Fabric Router
Datacentre
 labels 2025-02-18 15:58:35 +00:00
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